Help and support
A person reads every message. We aim to reply within five working days.
Contact us
Email support@mentalisai.com, or use the form below.
- About credit or an ad: include the date and roughly the time it happened.
- About your account: include your install reference. The app shows it in Settings, About: 12 letters and numbers.
Report a harmful or wrong answer
Use the form and pick "Report an answer". Paste the question and the answer you saw: we can't see your conversations unless you send them.
Send a message
Quick answers
Credit pays for panel answers without ads. You get it from ads you watched that an answer didn't need, and from credit packs. It has no cash value and doesn't expire. The app shows it as "credit for about N more answers".
Usually it shows within a minute, once the store confirms the purchase. If it doesn't after a few minutes, contact us with the time of the purchase.
Sign in with Apple or Google: tap Settings, then Sign in. On the new phone, sign in with the same account.
Only the AI companies that answer them, and only after you agree. See the privacy policy. Questions are deleted 30 days after you ask them.
In the app: Settings, Privacy, Delete my data. Without the app: Delete my data.
Purchases are handled by the App Store or Google Play, and refunds are theirs to decide. A refunded pack's credit is taken back.